| A | B |
|---|
| communication | the transfer of information from one person to another |
| examples of communication | conversations, letters, books, tv, radio, movies, newspapers, body language |
| verbal communication includes | speaking and listening skills and the context of the message |
| non verbal communication includes | signs and symbols, body language, eye contact |
| communication roadblocks include | self centered, deceptive, missing messages, being defensive and mutual denial |
| assertive communication | stand up for your beliefs without hurting the feelings of others, express your feeling--use the I statement--you are able to state your position, offer a reason and acknowledge the other person's feelings |
| passive aggressive | the expression of negative feelings, resentment and aggression in an unassertive passive way (ex: procrastination, stubbornness) |
| passive communication | when a person chooses not to express themselves directly, allowing others to take control |
| passive behavior | being unwilling to stand up for oneself, not telling others how one feels, letting others decide what's best for oneself |
| aggressive communication style | shows no respect for feelings and rights of others, you only think of yourself |
| aggressive behavior | attempt to get your own way without consideration for others, attack others by putting them down or bullying |
| types of refusal skills | clear "no" statements, fogging statements, delaying statements, alternative actions |
| fogging statements | use agreement or humor to maintain control over situation, being able to accept criticism while holding your ground |
| delaying statements | saying or doing something that breaks the mood or gives you more time to think |
| alternative actions | suggesting an action that gets you out of the situation....better when positive, fun and realistic |
| health | a balance of physical, mental and social well being |
| 3 aspects of health | physical, social and mental |
