| A | B |
|---|
| Intellectual Capital | what the people in the organization know; collective brainpower |
| Knowledge Worker | someone whose mind is a critical asst |
| Globalization | worldwide interdpendence of resources, markets, and competition |
| Technology | change through computers, automation, internet |
| Workforce Diversity | employing people who are different due to culture, age, gender, sexual orientation, religion and able bodiedness |
| Prejudice | preconceived opinion not based on reason |
| Discrimination | different treatment being applied to groups of people, usually due to demographic characteristics |
| Glass Ceiling Effect | polices and practices which prevent women or minorities from rising above a certain level |
| Ethics | Moral or "good" behaviour |
| Careers | today's employees will have multiple employers and maybe not full time work |
| Mastery | be very good at something |
| Contacts/Network | make connections to people inside and outside the organization; know people |
| Entrepreneurship | act as if you are running your own business; if this was your business, how would you act |
| Technology (Skill) | stay up-to-date; learn new things |
| Marketing | communicate your success and that of your work group; don't be afraid to let people know (not in a boasting manner) |
| Passion for Renewal | keep learning and chaning; always need to update yourself |
