| A | B |
|---|
| Abbreviation | A shortened form of a word or phrase |
| Active | The ___________________ listener gives full attention to listening when others are talking and focuses on what is being said. |
| Aggressive communication style | I am direct in expressing my needs |
| Analyzers | Detail-oriented and logical |
| Analyzers' non-verbal behaviors | Cautious |
| Assertive communication style | I clearly and directly express my needs |
| Brainstorming | A group problem-solving technique in which members sit around a list ideas and possible solutions to the problem |
| Collaborators | Easygoing people |
| Collaborators' non-verbal behaviors | Appear relaxed |
| Constructive Criticism | Offering valid and well-reasoned opinions about the work of others |
| Controllers | Take charge people |
| Controllers' non-verbal behaviors | Direct |
| Criticism | Pointing out faults or shortcomings |
| Customer | Someone who pays for goods or services |
| Customer Relations AKA customer service | Refers to the way a business communicates and interacts with the public to gain and retain customers. |
| Defensive | Attempting to justify or defend; deterring aggression or attack |
| Detached | The ___________________ listener withdraws from the speaking-listening exchange and becomes the object of the speaker's message rather than its receiver. |
| Enunciate | Speak or state clearly |
| Etiquette | Socially acceptable behavior |
| Formative evaluation | Evaluate prior to and during implementation of an idea. |
| Impact evaluation | What are some other things that this will/could impact? |
| Involved | The ___________________ listener gives most of his or her attention to the speaker's words and intentions. This person reflects on the message to a degree and participates in the speaking-listening exchange |
| Need (Target audience) | Knowing your target audience involves knowing the specific needs of the audience and not just the message you want to convey. This is... |
| Non-Verbal | Not involving or using words or speech (Ex. Hand motions |
| Objective | When something is based on facts not personal feelings |
| Passive | The ___________________ listener receives information as though being talked to rather than as being an equal partner in the speaking-listening exchange. While assuming that the responsibility for the success of the communication is the speaker's |
| Passive Aggressive communication style | I indirectly make sure that others are aware of my needs |
| Passive communication style | I do not express my needs |
| Process evaluation | Help employees/customers see how an idea achieved. |
| Professional | Exhibiting a courteous |
| Reflection | Serious thought or consideration. |
| Research (Target audience) | One way to ensure that you know your target audience in business communications is to thoroughly research your audience beforehand. |
| Socializers | Outgoing people who thrive on change and meeting people |
| Socializers' non-verbal behaviors | Outspoken |
| Specificity (Target audience) | You can know the audience within your organization by learning and identifying your specific goal while |
| Strategy (Target audience) | Addressing your target audience based on your research and its needs should allow you to develop a _________________ that will help you to better communicate as well |
| Sympathize | To feel or express sympathy or compassion |
| Target audience | A particular group at which a film |
| Verbal | Communication in the form of words |
