| A | B |
|---|
| One benefit of conflict is; | differences are often settled. |
| When speaking with a coworker about a conflict at work, one should use; | "I" messages. |
| One result of using teamwork in an organization is; | increased production and output. |
| One reason the need to read in the workplace is important is because of reading; | instructions from the supervisor. |
| In the workplace, most ethics problems involve; | dishonesty. |
| When suggestions to correct a weakness are offered by peers at work, a person should; | consider their suggestions. |
| It is best when taking a telephone message at the workplace to; | write it down. |
| These exemplify positive communication skills at work; | responding to memos, phone messages, and e-mails promptly. |
| Teamwork for the employee usually results in; | increased morale. |
| The best solution when a conflict arises between to coworkers is to; | communicate with the coworker to seek a solution. |
| One should do the following to get along better with your coworkers; | listen and answer questions briefly and positively. |
| A leadership quality for a leader's willingness to take credit and blame for his or her own actions is called; | accountability. |
| One skill that helps a person follow oral directions is; | listening carefully. |
| This type of communication often has the most effect on the understanding of a spoken message; | nonverbal communication. |
| Consensus in a group is important because; | group members can support a decision and move forward. |
| It is appropriate when answering the phone at work to; | identify oneself and the company. |
| "To", "From", "Date", and "Subject" appear in the heading of a; | memo. |
| This represents ethical behavior in the workplace; | reporting a coworker who is stealing merchandise. |
| One communication skill is; | reading. |
| When addressing a coworker involved in a conflict, one should; | talk to him or her in a private location. |
