| A | B |
|---|
| Communication - | “the imparting or interchange of thoughts, opinions, or information by speech, writing, or signs”. |
| Verbal communication – | communication using words, includes oral and written |
| Non-verbal communication – | communication using gestures and facial expressions |
| Visual communication – | communication using visuals such as charts, graphs, or pictures. |
| What are two types of verbal communication? | A: Oral and written |
| Oral Communication - | communication involves speaking and is conducted in a ‘real time’ manner |
| Written Communication - | also includes printed documents and can be viewed any time. |
| Q: What is non-verbal communication? | A: Communication using gestures and facial expressions |
| Q: What is visual communication? | A: Communication using charts, graphs, or pictures. |
| Q: What type of communication is most effective? | A: Communication is most effective when verbal, nonverbal, and visual are combined. |
| Types of Communication | A. Verbal 1. Oral 2. Written |
| What is Nonverbal Communication: | 1. Gestures 2. Facial Expressions 3. Dress |
| What is Visual Communications: | 1. Charts 2. Graphs |
| Communication Process | A. Sender, B. Receiver, C. Channel, D. Message |
| Sender – | who is wanting the message sent |
| Receiver – | the audience to whom the message is sent |
| Channel – | medium by which the message is „delivered‟ |
| Message – | what is being sent or transmitted E. Feedback – a response to the message |
| Feedback- | an evaluation or response to the sent message |
| Channels of Communication | A. Internal, B. External |
| Internal – | could be emails or meetings |
| External – | could be press releases or marketing advertisements |
