| A | B |
|---|
| Activation | Activate a SIK |
| Audio issues | Has picture, but no sound |
| Billing (No ITG) | Customer's bill is too high |
| Informational (No ITG) | Tech is late (AGAIN!!!) |
| DVR issues | Soap opera recordings are missing |
| Equipment issues | Cable box will not come on/no lights on DTA |
| Guide issues | Asking for parental pin code that customer did not set up. |
| iTV-Interactive TV | XFINITY Latino Channel Not Loading |
| No Picture | Black screen |
| No Picture | S0A00 - One Moment Please - This channel will be available shortly |
| No Picture | Status code 221 |
| No Picture | Not Authorized |
| Picture Quality/Image Resolution | Customer wants to switch HD settings from 480p to 1080i |
| PPV Issues | Trying to order UFC fight and getting a message to call... |
| Remote Control Issues | Cannot turn TV volume up and down. |
| XFINITY Apps | Customer cannot log into MyAccount App |
| XFINITY Features And Services | Caller ID on TV isn't working |
| XFINITY OnDemand (XOD) Issues | Customer is getting error CL0x00f when trying to rent a movie. |
| Equipment issues | Box keeps rebooting |
| Picture Quality/Image Resolution | Customer has coax straight to TV, no STB and has no picture. |
