| A | B |
|---|
| Hard skills – | skills that can be easily taught and measured such as computer skills, language skills, and machinery skills |
| Soft skills – | usually called “people” skills such as communication, teamwork, and problem-solving skills; not as easily measurable |
| Easily Measurable | Hard Skills – |
| “People Skills” | Soft Skills – |
| Communication – | Oral -Written |
| Teamwork - | Diversity -Goals |
| Hard Skills | a. Procedural Steps, Administrative Tasks, Machine Operation, Financial Skills, Typing Skills, Language Skills, Computer Skills |
| Soft Skills | -Communication – Teamwork, Leadership, Customer Service, Decision-Making |
| Types of Directions | Employment Policies, Training Manuals (How-to), Product User Guides, |
| Rewards - | Increased employee morale, Increased productivity, Increased customer base, Increased revenue |
| Consequences- | Loss of business. Employee termination, Defective products, Possible injury |
| Q: What are “hard” skills and why are they important at work | ? A: They are the teachable skills such as computer skills and language skills that help us with the technical aspects of our jobs. |
| Q: What are the “soft” skills are why are they important? | A: They are called the “people” skills and, because every business has customers, these are the skills that attract and keep the customers. |
| Q: Why is the soft skill of following directions important in business? | A: If employees do not follow directions such as employment policies, they can lose their jobs. If directions are not clear, products can become defective or injuries can result. As a result, business can be lost. |
