| A | B |
|---|
| Tact | -a keen sense of what to do or say in order to maintain good relations with others or avoid offense |
| Hostility | -conflict, opposition, or resistance in thought or principle |
| Resolution | -something that is resolved; to deal with successfully; clear up |
| Prejudice | -a preconceived judgement or opinion |
| Conflict | The opposition of persons or forces that gives rise to the dramatic action in life, a drama, or fiction |
| Diplomacy | -skill in handling affairs without arousing hostility |
| Negotiating | -the act of conferring with another so as to arrive at the settlement of some matter |
| Improvise | -to make or create by using whatever is available |
| Imagination | -the ability to form a picture in your mind of something that you have not seen or experienced |
| Insight | -the ability to understand people and situations in a very clear way |
| Creativity | -having the ability to produce through imaginative skill |
| Innovate | -to do something in a new way; to have new ideas about how something can be done |
| Assess | -to officially say what the amount, value, or rate of (something) is; to make a judgement about something |
| Resourcefulness | -able to meet situations; capable of devising ways and means |
