| A | B |
|---|
| Sum | -the answer to an addition problem |
| Product | -the answer to a multiplication problem |
| Factor | -numbers in a multiplication problem |
| Quotient | -the answer to a division problem |
| Mathematics | -the science of numbers, quantities, and shapes and the relations between them |
| Difference | -the answer to a subtraction problem |
| Incongruent | -strange because of not agreeing with what is usual or expected; out of place |
| Appearance | -the overall look that an employee presents on the job |
| Confidentiality | -to keep information about a customer from being disclosed without his or her consent |
| Clarification | -explanation of something |
| Enunciation | -the uttering of sounds, may be clear or unclear to the listener |
| Service | -an organization, company, or system that provides something to the public |
| Cultural Bias | -a distortion of judgement about a person or group because of their culture or social class |
| Ambiguity | -vagueness or lack of clarity |
| Communication | -the ability to convey a message or an idea to another person both verbally and non-verbally |
| Customer | -someone who buys goods or services from a business |
| Discrimination | -preferential treatment or mistreatment of a person based on age, gender, race, etc. |
| Assumption | -acceptance of something as fact without evidence or proof |
