| A | B |
|---|
| Holistic | is a diverse field of alternative medicine in which the "whole person" is focused on not just the malady itself. |
| Hierarchy | a system or organization in which people or groups are ranked one above the other according to status or authority. |
| Auditory learning style | a learning style in which a person learns through listening. |
| Visual learning style: | are those who learn things best through seeing them. Visual learning students can benefit from sitting in the front of the class. |
| Kinesthetic learning style: | learn best by moving their bodies, activating their large or small muscles as they learn. These are the "hands-on learners" or the "doers" who actually concentrate better and learn. |
| Source: | someone or something that provides what is wanted or needed. |
| Message: | a communication containing some information |
| Channel: | various means by which it is written or spoken is communicated from one person to another |
| Receiver: | one who decodes or translate the message |
| Active Listening: | paying attention completely to the speaker, and offering a response |
| Passive Listening: | listening to someone without having to reply |
| Verbal Communication: | range of words and sounds or tone of voice a person uses to convey different meaning |
| Nonverbal Communication: | information through the language of gesture and actions including body language |
| Feedback: | any response to a communication |
| Assertive behavior: | making a point in a positive manner |
| Defensive behavior: | a reaction to perceive threat |
| Culture: | values ,beliefs, attitudes and customs shared by a group of people and passed on from generation to generation |
| Stereotyping | formation of a negative belief or attitude towards a specific group or person |
| Bias: | unfair preference or dislike of someone or something. Favoring a certain belief or attitude |
| Rapport: | environment of cooperation |
| Risk Management: | planning and implementing strategies for reducing the risk of a lawsuit in the medical setting |
| Compliance | to which a patient correctly follows medical advice |
| Gender bias: | indicating male or female by the type of language used |
| Noun | used to identify any of a class of people, places, or things common noun, or to name a particular one of these proper noun. |
| Verb: | a word or phrase that describes an action, condition or experience e.g. 'run', |
| Adjective: | a word that describes a noun e.g. 'big', 'boring', 'pink', 'quick' and 'obvious |
| Adverb: | is a word that changes or simplifies the meaning of a verb, adjective, other adverb, clause, or sentence usually answering the question |
| Preposition: | preposition describes a relationship between the noun and the pronoun that follows it and another word in the sentence. |
| Conjunction: | Connects words or word groups. Examples: and, or, but, nor |
| Interjection: | Words used to express strong feelings. Examples oh, ouch |
| Proofreading: | to review a document for errors in content and typing |
| Clarity: | quality or state of being understandable |
| Enunciation: | clear and articulation and pronunciation of words |
| Pitch: | frequency of voice high or low |
| Inflection: | changes in the pitch and tone of the voice |
| Voice Messaging System | allows voice messages to be left on a recording device |
| Caller ID: | program to identify the caller |
| Triage: | assess the emergency care needed by pt’s |
| Telephone Triage | determining the callers urgency |
| Conference call | several parties at a different location is on the telephone simultaneously |
| Answering service: | agency that answers phone calls and forward messages to the recipient directly |
