| A | B |
|---|
| Americans with Disabilities (ADA) | people with disabilities have equal access to structures and options |
| Office Flow | organization of teamwork, time management and pt flow |
| Capital Equipment | items that require a large dollar amount to purchase (over $500.00) and have relatively long life |
| Vendors | suppliers |
| Receptionist | someone who greets pts as they arrive |
| Medical Emergency | requiring immediately attention of a physician |
| Co-payments | predetermine amount of money the pt must pay for medical services |
| Collating | collecting all records, test results and information pertaining to a pt |
| Sign-in | maintaining a continuous record of all pts. |
| Demographic | information such as age, gender, ethnic background, education and SSN |
| No Show (N/S) | patient who did not show up for a scheduled appt |
| Appointment Schedules | pt’s are seen according to set appt. |
| Specified Time Scheduling | format in which each pt is given a specific time slot |
| Specific Time | time allotted for each pt. |
| Cycle Time | length of time the pt. spends in the office |
| Wave Scheduling | built-in flexibility to accommodate unforeseen situations |
| Modified Wave Scheduling | built on the hour as base on each block of time |
| Double Booking | two pt's to e seen at the same time without allowing additional time |
| Scheduling System | facilitates the appropriate time segments for staff, pt's and the practice's available equipment |
| Computerized System | software product purchased based on the medical practice's specific needs |
| Real Time | automatically placing information in the appropriate time |
| Manual System | hard copy book with pen or pencil |
| Archive | stored for future reference and kept for severeal years in the event of a court case |
| Matrix | periods of time blocked out on the daily schedule |
| Patient no-show (N/S) | pt. does not show up to keep appt. |
| Advance Booking | pt's. schedules their next appt. in the near future |
| Tickler file | reminder notices that is filed under the date and postcards should be mailed out |
| Patient Referrals | pt is referred to another physician outside the medical group |
| Surgical Scheduler | person in the surgery dept. who schedules procedures |
| Acute Conditions | sudden onset of injury or illness |
| Triage | process or sorting or grouping according to seriousness of their condition |
| Time Patterns | allows catch up time or unscheduled appts. |
| New Patient (N/P) | pt. who has never been seen by anyone in the practice, or who has not been seen by any practitioner of the same specialty in the practice for more than three years |
| Established Patient | one who has been seen within the past 3 years by any practitioner of the same specialty in the same practice |
