| A | B |
| Requestor | Insurance/Claims Examiner processing the request. |
| Change the Doctor | Reassign a different facility to the case. |
| Copy Service | Company hired to copy records. |
| Cover Sheet | Attachment to a request. |
| Facility Memo | Special instructions for handling a facility |
| Questionnaire | Form provided by an Insurance Company with specific questions for a physician to answer. |
| Reopen | Request previously handled by EMSI. |
| Special Attention | Form required to be signed by the patient to authorize the release of confidential and sensitive records. |
| Dataclaims | Service provided to insurance companies. |
| Examiner | Person evaluating the claim for payment. |
| Underwriter | Person who reviews and/or approves an insurance policy. |
| Abstract | Information requested from a clinic/hospital. |
| Death Certificate | Document verifying a claimant is deceased. |
| Estate Papers | Document showing the Executor of the deceased estate. |
| Transmit | Information client sends to EMSI. |
| Claimant | Person applying for Health or Disability benefits. |
| Beneficiary | Person designated to receive benefits for a Life Insurance Policy. |
| Next of Kin | Designated as the deceased Next of Kin for legal purposes. |
| Sensitive Information | Information regarding drugs, alcohol, psychiatric or HIV treatment. |
| Limited Contact | Facility for which special calling arrangements have been made. |