| A | B |
|---|
| ___ faulty decision-making processes by team members who are overly eager to agree with one another. | Groupthink |
| Employers value employees who are ____. | Team Players |
| ____ phase in which members get to know each other and establish rules | Forming |
| ____ refer to the technical skills in a field. | Hard Skills |
| ____ phase in which tensions, subside, roles are clarified, and information is exchanged. | Norming |
| ____ phase in which team reaches a state of high performance. | Performing |
| ____ include both oral and written communication skills, listening proficiency, nonverbal behavior, and etiquette expertise. | Soft Skills |
| ____ are groups of people who work interdependenly with a shared purpose across space, time, and organization boundaries using technology. | Virtual Teams |
| ____ phase in which members define roles and plans, conflict may arise. | Storming |
| ____ leads to success. | Professionalism |
| ____ create misunderstandings. | Obstacles |
| ____ encodes a message. | Sender |
| ____ makes good business sense. | Diversity |
| ____ is the transmission of information and meanng from one individual or group to another. | Communication |
| ____ travel over a channel | Messages |
| ____ decodes the message | Reciever |
| Businesses must create a work environment that values/supports ____. | All People |
| ____ is the response to a message. | Feedback |
| ____ Teams made up of people with ____ are more likely to create the products that consumers demand. | Various Experiences |
| ____ happens when people miss each other with their meanings. | Bypassing |
| Working relationships can become ____ when team members don't share the same location, background, knowledge, or training. | Strained |
| Fewer layers of managers separate ____ from line workers. | Decision Makers |
| Communication is more ____ with people who have different religions, customs, and lifestyles. | Complicated |
| You can control how well you ____. | Communicate |
| Due to all the ____, workers need to be flexible, to learn continually, and to have strong basic skills. | Job Outsourcing |
| E-mail, instant messaging, text messaging, and voice mail are being used for ____. | Quick Communication |
| ____ allows us to transmit messages more rapidly, more often, and to more people. | Technology |
| We need to be able to think creatively and critically, which means having ____ that are backed reasons and evidence. | Opinions |
| About 2/3 of all employees have ____. | Writing Responsibilities |
| We must have ____ sensitivity, flexibility, patience, and knowledge. | Cultural |
| The writer should always consider there will be a ____ audience. | Secondary |
| The writer needs to anticipate if they will receive a neutral, positive, or negative ____ to their message. | Response |
| ____ involves analyzing, anticipating, and adapting to audience. | Prewriting |
| ____ involves researching, organizing, and composing. | Writing |
| A writer should be selective in use of ____ and specialized language. | Jargon |
| A writer should ____ words that are demanding or preachy. | Avoid |
| A writer should avoid ____ specific wording. | Gender |
| ____ involves proofreading, editing, and evaluating. | Revising |
| The writer should decided if their tone should be ____. | Formal or Informal |
| ____ messages do not include IM abbreviations, slang, sentence fragments, or chitchat. | Professional |
| ____ is a message from non-management employees to management. | Upward Flow |
| ____ carries relevant gossip and can be fairly accurate but incomplete. | Grapevine |
| ____ is the reporting of employees of wrongdoing (fraud, malpractice, etc.) | Whistle Blowing |
| Know the ____ and abide by it. | Law |
| Dealing ____ with colleagues and customers develops trust and builds stronger relationships. | Honestly |
| ____ is a message from a manager to entry-level employees. | Downward Flow |
| ____ is a message among workers of the same level. | Horizontal Flow |
| ____ is exchanging ideas and messages with supervisors and co-workers. | Internal Communication |
| One should limit the ____ they share about themselves and keep them on the light side. | Personal Tidbits |
| ____ is communicating with customers, suppliers, government, and public officials. | External Communication |
| Culture is a ____ operating force. | Powerful |
| Culture is the ____ system of values, traits, morals, and customs shared by a society. | Complex |
| ____ are an oversimplified behavior pattern applied uncritically to groups. | Stereotypes |
| ____ an attitude of independence and freedom from control. | Individualism |
| Being able to draw ____ is a sign of intelligence and learning. | Generalizations |
| ____ stereotypes that have developed into a rigid attitude and are based on erroneous beliefs and preconceptions. | Prejudice |
| Culture is shaped by attitudes learned in ____. | Childhood |
| ____ is a mental representation based on general characteristics that are fixed and rigid - but are open to new definitions. | Prototype |
| Culture teaches people how to ____ and it conditions their reactions. | Behave |
| Culture is the basis of ____ and community. | Self-Identity |
