| A | B |
|---|
| alphanumeric pager | is a wireless telecommunications device that receives and displays alphanumeric messages |
| answering service | a business that receives and answers telephone calls for clients |
| appointment matrix | basic pattern of available appointment times |
| appointment reminders | a small card given to the patient as a reminder as the time reserved for the appointment; reminder letters, e-mail, and text messages and or/call patients 1-2 days before the appointment |
| billing inquiry | to view past and future payments |
| blocked | : times in the appointment schedule when physicians are not available to see patients |
| call forwarding | allows forwarding of incoming calls to another telephone number |
| call park | allows a call to be placed on hold and retrieved from another telephone |
| call waiting | a feature that alerts you to an incoming call while you’re on another call. It also lets you switch between the calls |
| caller ID | identifies the caller’s telephone number before the telephone is answered |
| categorization | patients are seen on a certain day or within a certain time block dring the day |
| clustering | scheduling similar types of patients or examinations on the same day or part of the day |
| conference calls | allows calls among three or more parties |
| diagnostic procedure | an examination to determine a condition, disease or illness |
| digital pager | an electronic device that notifies the recipient to receive a message or return a telephone call |
| double-booking | scheduling two patients for the same appointment time |
| electronic routing system | directs the call to the appropriate part of the office. It also keeps patients from being put on hold |
| enunciation | the act of speaking clearly and concisely |
| established patient | a patient who has been seen by one of the physicians in the practice of the same specialty within the past 3 years |
| fixed-appointment scheduling | an appointment scheduling method in which each patient is given a different, specific appointment time. Also call stream scheduling, time-specified scheduling , or single booking |
| follow-up visit | a routine examination of a patient at various intervals after a medical or surgical procedure |
| hospice | Palliative service provided for patients whose life expectancy is less than 6 months. Service maybe provided in the patients' home, a nursing home, or a special hospice facility |
| incoming call | when several calls comes in at the same time |
| inpatient | a patient who has been admitted to a health care facility |
| modified wave scheduling | an appointment system that has come fixed appointments and some appointments times during which patients are seen in order of arrival |
| multiline phone | : telephone systems with many other features, including speed dialing, call forwarding, call park, and caller ID |
| new patient | a patient who has not received services during the previous 3 years from any physician of the same specialty in a medical practice |
| no-show | a patient who does not keep a scheduled appointment |
| numeric pager | a wireless telecommunications device that receives and displays alphanumeric messages and/or receives and announces voice messages |
| open hours | times that specify the opening and closing of the medical office |
| outgoing calls | calls going out of the office |
| pager | an electronic device that notifies the recipient to receive a message or return a telephone call |
| patient self- scheduling | allowing patients to have access to the scheduling program so that they can schedule their own appointment |
| personal digital assistant | also known as a handheld PC, is a mobile device functions as a personal information manager |
| post-operative check-up | after a surgical operation |
| pre-admission testing | a series of diagnostic test done before surgery to establish the patient’s health status and identify any potential problems that may occur during surgery |
| preauthorization | permission from a patient’s insurance company for a test, procedure, or surgery |
| radio phone | communication system for transmission of speech over radio |
| referral system | directing of a patient to a medical specialist by a primary care physician |
| scheduling | helps the flow of patients during the time scheduled for seeing patients |
| screening | designed to separate individuals who are well from those who have an un-diagnosed disease or defect or who are high risk |
| single booking | an appointment scheduling method in which each patient is given a different, specific appointment time. Also called stream scheduling, or fixed appointment scheduling |
| smartphone | a cell phone with computer capabilities |
| speed dialing | allows storage of frequently called telephone numbers in a telephone systems memory |
| stream scheduling | an appointment scheduling method in which each patient is given a different, specific appointment time. Also called time specified, or fixed appointment scheduling, or single booking |
| time-specified scheduling | an appointment scheduling method in which each patient is given a different, specific appointment time. Also called stream scheduling, or fixed appointment scheduling, or single booking |
| triage | the process of separating patients by the urgency of their need for care |
| voicemail system | a method for delivery, strorage, and retrieval of telephone messages that is built into the telephone system |
| walk-in patient | patients who come to the office without an appointment |
| wave scheduling | a method of scheduling appointments in which several patients are given the same appointment time and are seen in the order in which they arrive |
