| A | B |
|---|
| Accountability | Willingness to take credit and blame for actions. |
| Affirmation | To say that something is true in a confident way |
| Authoritarian | Expecting or requiring people to obey rules or laws : not allowing personal freedom |
| Bias | A tendency to believe that some people, ideas, etc., are better than others that usually results in treating some people unfairly |
| Body Language | Movements or positions of the body that express a person's thoughts or feelings |
| Business Letter | A formal letter following the business letter template |
| Cultural Sensitivity | Being aware that cultural differences exist and have an effect on values, learning, and behavior. |
| Defeatist | A way of thinking in which a person expects to lose or fail |
| Democratic | Relating to the idea that all people should be treated equally |
| Digital Etiquette | Netiquette as its sometimes called, is a basic set of rules you should follow in order to make the internet better for others, and better for you. |
| Discrimination | Unequal treatment based on such factors as race, religion, nationality, gender, age, or physical appearance. |
| Diversity | Variety; the positive result of people in different racial, ethic, and cultural backgrounds working together. |
| Ethics | The principles of conduct that govern a group or society. |
| Etiquette | The rules indicating the proper and polite way to behave |
| Extinction | The process of eliminating or reducing a conditioned response by not reinforcing it |
| Fairness | Treating people in a way that does not favor some over others |
| Gossip | Information about the behavior and personal lives of other people |
| Harassment | To annoy or bother (someone) in a constant or repeated way |
| Inferior | Feelings of having little or less importance or value |
| Integrity | Following a strict code of conduct or standard of values. |
| Laissez-faire | Operate with very little interference from authority. |
| Mature | Having or showing the mental and emotional qualities of an adult |
| Memorandum | A usually brief written message or report from one person or department in a company or organization to another |
| Motivation | The act or process of giving someone a reason for doing something |
| Nonverbal Communication | Communication without the use of words. |
| Optimism | A feeling or belief that good things will happen in the future : a feeling or belief that what you hope for will happen |
| Pessimism | A feeling or belief that bad things will happen in the future |
| Plagiarism | The act of using another person's words or ideas without giving credit to that person : the act of plagiarizing something |
| Prejudice | An unfair feeling of dislike for a person or group because of race, sex, religion, etc. |
| Professionalism | The skill, good judgment, and polite behavior that is expected from a person who is trained to do a job well |
| Punctuaility | Arriving or doing something at the expected or planned time |
| Respect | A feeling of admiring someone or something that is good, valuable, important, etc. |
| Self-Concept | How people view their own skills, interests, and competence level. |
| Self-Discipline (control) | Training of oneself; correction or regulation of oneself for improvement. |
| Self-Esteem | How one views oneself; a feeling of good will with regard to how you feel about yourself; pride; confidence. |
| Self-Observation | Observation of one's own appearance |
| Sexual Orientation | The inclination of an individual with respect to heterosexual, homosexual, and bisexual behavior |
| Social Networking | The creation and maintenance of personal and business relationships especially online |
| Stereotype | An oversimplified and distorted belief about a person or group. |
| Superior | Better than other people |
| Tact | The ability to do or say things without offending or upsetting other people |
| Team | A group of people who work together to set goals, make decisions, solve problems, and put ideas into action. |
| Verbal Communication | Expressed in words |
| Visualization | Formation of mental visual images |
