| A | B |
|---|
| Noble Login | 4-digit Code |
| Noble | Soft phone |
| Java | Accept Call |
| Cisco | VPN |
| Search Bar | All screens |
| Visit Record | Temporary |
| Contact Record | Permanent |
| Bridge the gap | Goal |
| Visit duration | 45 mins up to an hour |
| Annual House Call Visit | Free |
| Escalations | Not Satisfied with service |
| Campaign Tips Tool | All-in-one guide |
| Motivational Interviewing | Reflections |
| Positioning | Positive statements |
| Records | All categories associated with the visit |
| Visit Details | Snap shot of member data |
| Edit | Allows scheduler to make chages |
| Schedule Visit | Allows scheduler to schedule visit |
| PHI | Confirm prior to scheduling |
| Time in between visits | 30 minutes |
| Add-Ons | Not allowed for INOVALON |
| Voiance | Interpreter Services |
| HLCP | HealthCare Partners - Emblem Health Branch |
| Care Clinic | Connecticare Only |
