| A | B |
| body language | messages sent through facial expressions, gestures, posture, hand and body movements, gait, eye contact and appearance |
| comatose | being unable to respond to stimuli |
| culture | the characteristics of a group of people - language, values, beliefs, habits, likes, dislikes, customs - passed from one generation to the next |
| disability | any lost, absent, or imparied physical or mental function |
| esteem | the worth, value, or opinion one has of a person |
| holism | a concept that considers the whole person; the whole person has physical, social, psychological, and spiritual parts that are woven together and cannot be seperated |
| need | something necessary or desired for maintaining life and mental well-being |
| nonverbal communication | communication that does not use words |
| optimal level of function | a person's highest potential for mental and physical performance |
| paraphrasing | restating the person's message in your own words |
| religion | spiritual beliefs, needs and practices |
| self-esteem | thinking well of oneself and seeing oneself as useful and having value |
| verbal communication | communication that uses written or spoken words |