| A | B |
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| Teams should strictly enforce rules about ____________to minimize conflict. | arguing |
| During a team meeting, any solutions to the problem being discussed that do not meet one or more of the must-have criteria should be ____________. | eliminated |
| The first stage in a team development process is an awkward stage for the team members called ____________. | forming |
| In customer service, it is important to _______________. | look into the customer’s problem, find a solution, and follow through |
| Promoting competition among teams or departments _______________. | is not a reason to set measurable team goals |
| To ensure that a team has ___________meetings, rules for team behavior should be enforced. | productive |
| When a team is formed to tackle a problem, a ____________. | team kickoff meeting is held to get everyone up to speed on the task and meet each other |
| _________ is a technique teams use for generating as many ideas as possible. | Brainstorming |
| What is cross-training? | A process of training where people are trained to perform more than one job. |
| The process of demonstrating that you are qualified to work in a certain field, because you have fulfilled the requirements of that field is called? | Certification |
| Within the manufacturing industry, there are fourteen subindustries. Which of the following is one of these subindustries? | Petroleum and coal products |
| The responsibilities for frontline workers in a high-performance manufacturing (HPM) plant differ from those of past workers. HPM frontline workers are expected to? | work as part of a team |
| The functions of frontline workers fall into six different concentrations. Movement and storage of materials is the concentration known as? | logistics and inventory control |
| Although frontline workers may perform many different tasks, some workers develop specialties. Frontline manufacturing concentrations include all of the following, except? | sales and marketing |
| Production is the heart of manufacturing. One of the responsibilities of people working in production is | identifying customer needs. |
| The MSSC has worked with frontline workers and supervisors to determine what manufacturing workers need to know and be able to do. These requirements form a set of | skill standards. |
| There are common skills needed by all frontline workers in any manufacturing subindustry. One skill needed by all frontline workers is how to | read and follow health and safety policies. |
| Certification shows that you have the knowledge and skills required to work in a particular field. You can obtain certification by | passing an industry-sponsored assessment. |
| There are many training programs available. Before enrolling in a training program, you should determine that it is | accredited. |
| An apprenticeship combines classroom instruction with work experience. Apprenticeships are sponsored by companies or | labor unions. |
| The chemicals subindustry manufactures many of the products you use every day. Examples include all of the following, except | sugar. |
| The petroleum and coal products subindustry manufactures a wide variety of products from fossil fuels. An example of a petroleum and coal product is | asphalt. |
| High-performance manufacturers strive to produce better products at a lower cost. One of the forces driving this goal is | global competition. |
| The role of workers in high-performance manufacturing differs from that in traditional manufacturing. One of these differences is the emphasis on | up-to-date worker skills and training. |
| One of the manufacturing concentrations for frontline workers is production. Activities in this concentration include | monitoring manufacturing schedules. |
| Frontline workers in a high-performance manufacturing environment must take on roles that are not traditional frontline responsibilities. These new roles include | problem solver, decision maker, team player. |
| Many manufacturing plants have specialists whose main job function is equipment maintenance. One of the reasons for having these specialists is | some equipment is so complex that specialized training is needed. |
| Inventory control is the process of keeping track of materials and products and where they are located. Workers who manage inventory monitor the | movement, storage |
| There is some overlap of knowledge and responsibilities among the six manufacturing concentrations. The concentration that includes aspects of all of the others is | production. |
| Skill standards developed by the MSSC describe the knowledge, skills, and performance needed for success in the workplace. To identify and develop these standards, MSSC worked with more than | 4,000 frontline workers and supervisors. |
| All production workers need a common range of occupational and technical knowledge and skills. The common knowledge and skills include all of the following categories, except | sales and marketing techniques. |
| Before starting an education or training program, it is important to determine that the program is accredited. This ensures that the program | has been officially recognized as maintaining standards. |
| Apprenticeships provide on-the-job training to learn relevant skills while being paid for work. The amount of work experience needed to complete an apprenticeship falls in the range of | 2,000 to 12,000 hours. |
