| A | B |
|---|
| Business Letter | A letter from one company to another |
| Written communication | Any type of message that makes use of the written word |
| Reports | An account given of a particular matter after thorough investigation or consideration by an appointed person or body. |
| Agenda | A list of items to be discussed at a meeting. |
| Balance Sheet | A statement of the assets, liabilities, and capital of a business or other organization at a particular point in time, detailing the balance of income and expenditure over the preceding period. |
| Effective | Successful in producing a desired or intended result. |
| Tone | The general character or attitude of a place, piece of writing, or situation. |
| Jargon | Special words or expressions that are used by a particular profession or group and are difficult for others to understand. |
| Acronym | An abbreviation formed from the initial letters of other words and pronounced as a word |
| Format | The way in which something is arranged or set out. |
| Sentence structure | The way a sentence is arranged including where the noun and verb fall within a sentence. Sentence structure depends on the language in which you're writing or speaking. |
| Specific | Clearly defined. |
| Concise | Brief but comprehensive. |
| Subject line | The introduction that identifies the emails intent. |
| Reply all | To reply to all recipients of the original email. |
| Carbon copy (CC) | In an email, to send the message to additional recipients beyond the primary recipient. |
| Blind carbon copy (BCC) | The primary and secondary recipients cannot see the BCC recipients. |
| Common Courtesy | Polite behavior that shows respect for other people. Common Courtesy may depend on where you live. |
| Standard | An idea or thing used as a measure or model in comparative evaluations. |
| Feedback | Information about reactions to a product, a person's performance of a task. It is used as a basis for improvement. |
| Customer relations | The department of an organization that gives help to customers and deals with their problems. |
| Positive | Consisting in or characterized by the presence of distinguishing features. |
| Negative | Consisting in or characterized by the absence rather than the presence of distinguishing features. |
| Memoranda | An informal message, especially one sent between two or more employees of the same company, concerning company business |
