| A | B |
|---|
| leader | earns the respect and cooperation of employees to effectively accomplish the work of the organization. |
| leadership | the ability to influence individuals and groups to cooperatively achieve common goals. |
| human relations | how well people get along with each other when working together. |
| power | the ability to control behavior. |
| position power | comes from the position the manager hold in the organization. |
| reward power | power based on the ability to control rewards and punishments. |
| expert power | power given to people because of their superior knowledge about the work. |
| identity power | power given to people because others identify with and want to be accepted by them. |
| self-understanding | involves an awareness of your attitudes and opinions, your leadership style, your decision-making style, and your relationships with other people. |
| team building | getting people to support the same goals and work well together to accomplish them. |
| leadership style | general way a manager treats and supervises employees. |
| autocratic leader | gives direct, clear, and precise orders with detailed instructions as to what, when, and how work is to be done. |
| democratic leader | one who encourages workers to share in making decisions about their work and work-related problems. |
| open leader | gives little or no direction to employees. |
| situational leader | understands employees and job requirements and matches actions and decisions to the circumstances. |
| employee assistance programs | provide confidential individual assistance including counseling and support services for employees experiencing serious personal or family issues. |
| rules | prescirbed guides for actions and conduct. |
| work rules | regulations created to maintain an effective working environment in a business. |
| labor union | an organization of workers formed to represent their common interests in improving wages, benefits, and working conditions. |
| labor agreement | the contract between management and the union identifying rights and responsibilities of the business and its employees. |
