| A | B |
| Facility Quality Index is | FQI |
| The "F" in FQI stands for | Facility |
| The "Q" in FQI stands for | Quality |
| The "I" in FQI stands for | Index |
| Purpose of FQI | maintaining costs & clean environment |
| on a main road | "A" location |
| off main road on a side street | "B" location |
| sharing office with other companies | "C" location |
| Importance of clean, professional sales/marketing environment | Higher ESQI & clean sets higher standard |
| material safety data sheets are | MSDS |
| M in MSDS stands for | Material |
| The first S in MSDS stands for | Safety |
| D in MSDS stands for | Data |
| The second S in MSDS stands for | Sheets |
| 3 cost saving strategies for the branch | turn off lights, turn off water, pay attention to energy bills |
| What is the 20/20 vision? | Enterprise's goals for better environment |
| Branch Energy Number | BEN |
| B in BEN stands for | Branch |
| E in BEN stands for | Energy |
| N in BEN stands for | Number |