| A | B |
|---|
| Lube, Oil, Filter, Rotation | LOFR |
| L in LOFR stands for | Lube |
| O in LOFR stands for | Oil |
| F in LOFR stands for | Filter |
| R in LOFR stands for | Rotation |
| How to make sure LOFR is performed | Assure correct end mileage & marking it on the books |
| How much allowed to authorize for repair | $50 |
| Who to contact in the vehicle repair department | someone whose name I don't know |
| 2 types of maintenance | LOFR & Repairs |
| How are repairs expensed | the branch |
| How are LOFR's expensed | the area |
| LOFR score goal | 35 |
| Recall score goal | 0 |
| average mileage intervals that vehicles need LOFRs | 5,000 miles |
| if customer returns vehicle and complains that brakes were not operating correctly what would you do? | check the brakes |
| if vehicle dropped at different branch, branch can rent it once with damage without turning it into an ox | 24 hr. drop rule |
