| A | B |
|---|
| Cannot connect to the internet | Internet (HSI technical) |
| No dial tone | Phone (CDV technical) |
| Cannot access voicemail | Phone (CDV technical) |
| Getting error code RDK-03038 | X1 |
| All services out, including X1 STBs | Phone (CDV technical) |
| Security Home billing inquiry | XH Billing |
| Dispute CDV installation charges | Billing (Our department) |
| DVR not recording | Video Technical (Now transfer) |
| No picture on all TVs | Video Technical (Now transfer) |
| Credit for outage | Billing (Our department) |
| Dispute prorated charges | Billing (Our department) |
| Remote not operating TV | Video Technical (Now transfer) |
| Weak or No Signal | Video Technical (Now transfer) |
| Tech is late to fix TV. | Video Technical (Now transfer) |
| Credit for tech being late | Billing (Our department) |
| Dispute tech charge | Billing (Our department) |
| Set up promise to pay | Billing (Our department) |
| Update credit card on file | Billing (Our department) |
| Dispute operator assistance charge | Billing (Our department) |
| Pair new XR15 remote to X1 box | X1 |
| Disconnect phone service | Customer Solutions |
| Transfer of service | National Move Center/Mover's Edge |
| Look for better promo | Billing (Our department) |
| Disconnect all LOBs | Customer Solutions |
| Add a new line of business | Billing (Our department) |
| XFINITY Username Password Reset | Billing (Our department) |
