| A | B |
|---|
| 3 day outage of all services. | Adjustment by Range |
| HBO hasn't worked for 2 weeks for (Digital Premier customer) | Partial Adjustment |
| Technician was late. | Miscellaneous Adjustments |
| PPV movie showed in Spanish. | Item Reversal |
| Installation was supposed to be waived. | Item Reversal |
| A single channel of TV service was out for 5 days (Triple Play customer) | Partial Adjustment |
| Customer could not visit some websites | Partial Adjustment |
| Technician broke the TV set. | No credit entered |
| The TV set was broken. | No credit entered |
| Late fee charged in error. | Miscellaneous Adjustments |
| Customer wants courtesy credit for ongoing issues. | Miscellaneous Adjustments |
| Customer's services were installed 5 days later than bill displays services started. | Adjustment by Range |
| 5 OnDemand movies (not watched for more than 5 minutes). | Item reversal |
| CBS was not working for a month (Digital Starter customer) | Partial Adjustment |
| Tech visit charged in error. | Item reversal |
| Customer was supposed to be charged $29.99 installation charge, but charged $59.99 | Partial Adjustment |
| When tech arrived services were working | No credit entered |
| Customer's electricity was out so TV could not be watched | No credit entered |
| Services were out since the storm 3 weeks ago. | Adjustment by Range |
| Services were out until new line was installed outside. | Adjustment by Range |
