| A | B |
|---|
| IPR22E - VE421:0|X1 RECEIVER REQ X1 PRIM | Problem: Account has X1 AO however the primary box is not X1. Fix: Primary cable box suppose to be a X1. |
| IPR22E - TI165-0:GO TO CAMP "BAT" | Problem: Account suppose to have a Battery option. Fix: Code for Battery option need to be added on the account. |
| CSV04E--DUPLICATE SERVICE CODE FOUND | Problem: Duplicate equipment is on the account. ex. 2x modem or 2x Primary Box. Fix: Check each equipment code and removed 1 rate code of the same equipment. |
| Campaign successfully added, however the following error was returned: IPR22E - AN134-2:REVIEW PRIMARY EQP CDE | Problem: Account has wrong primary equipment. Fix: Identify the package on the account. |
| Campaign successfully added, however the following error was returned: IPR22E-DF018-6 XB3 CANT HAVE THIS EQP | Problem: Customer is not eligible for XB3 equipment. Current equipment is on XB3noXV. Fix : Look for alternative codes like 2lemta Hsdd3,WG EMTA or WG voice with $10.00 fee. |
| IPR22E-TS059:5|CDV NEEDS EMTA CODE | Problem: Account doesn't have phone equipment. Fix: 2lemta Hsdd3, WG Voice or XB3 Wrlsgtwy needs to be added on the account. |
| Ineligible Campaign, cannot Add DOES NOT HAVE CDV SERVICE/TN PACKAGE CODE | Problem: Customer has HSD only and agent added CDV and/or cable service. Fix: Agent must add the CDV multi or 3 product serviced CDV rate code or add the No CDV rate code. |
| IPR22E-HSD ONLY CHG REQ|HS211-0 | Problem: You’re upgrading with cable or telephone and you added multi but you didn’t remove the HSD Only rate code. Remove the HSD Only codes and replace it with HSD multi codes. |
| CSV27E--NEEDS MORE BASIC SVC | Problem: You’re adding CDV service in a customer which has HSD only. Fix: Remove the HSD only rate codes and add the HSD multi, add the CDV no Cable rate code. |
 | Problem: You’re scheduling a tech visit but there is no Truck Roll rate code or You’re shipping an SIK but no Change of SVC – NT rate code. Or a Truck Roll rate code was added but the agent didn’t remove the Change of SVC – NT rate code. Fix: Remove unnecessary rate codes that creates conflicts with the truck roll or SIK. (COS NT code, SIK code, tech visit code, truck roll code)., |
