| A | B |
|---|
| leader | earns respect and cooperation of employees to effectively accomplish the work of the organization |
| leadership | the ability to influence individuals and groups to cooperatively achieve common goals |
| human relations | refers to how well people get along with each other when working well together. |
| power | the ability to control behavior |
| position power | comes from the position the manager holds in the organization |
| reward power | power based on the ability to control rewards and punishment |
| expert power | power given to people based on their superior knowledge about the work |
| identity power | power given to people because others identify with and want to be accepted by them |
| self understanding | an awareness of your attitudes and opinions, your leadership style, your decision making style, and your relationship with other people |
| hard skills | can be learned and are related to how to do a specific job, such as working with spread sheet or creating a financial report |
| soft skills | traits that relate to an individuals character, attitude, and personality, which greatly influence how he or she gets along with others at work |
| team building | getting people to support the same goals and work well together to accomplish them |
| personal networks | includes people outside of the business environment; family, neighbors, and others |
| professional networks | includes coworkers, managers from other businesses, and other types of professionals |
| leadership style | the general way that a manager treats and supervises their employees |
| autocratic leader | gives clear, direct, and precise orders with detailed instructions as to what, when, and how work is to be done |
| democratic leader | one who encourages workers to share in making decisions about their work and work related problems |
| open leader | gives little or no direction to employees |
| situational leader | understands employees and job requirements and matches actions and decisions to the circustances |
| employee assistance programs | provide confidential individual assistanceincluding counseling ansd support services for employees experiencing problems |
| rules | presc, benefits, and working conditionsibed guides for actions and conduct |
| work rules | regulations created to maintain an effective working environment in a business |
| labor union | an organization of workers formed to represent their common interests in improving wages |
| labor agreement | specifies important work rules and the procedures to be followed if there are violations of the rules and is a contract between managers and the union |
