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4.01 glossary

AB
imagethe way something is viewed
positionImage or impression of a business or organization that consumers have in their minds
promotionA marketing function needed to communicate information about goods, services, images, and/or ideas to achieve a desired outcome
Institutional promotiona type of promotion that aims to create a certain image in the eyes of customers
secondary product promotiona kind of product promotion intended to stimulate demand for a particular brand of product
Primary product promotiona type of product promotion intended to stimulate demand for an entire class of goods and service.
Product promotionA type of promotion that aims to persuade customers to buy a good or service
Public-relations promotiona type of institutional promotion created to deal with controversial public issues that are related to a company or its products
Public-service promotiona type of institutional promotion that informs customers about nonconversial issues that are in the publics interest
patronage promotionA type of institutional promotion designed to promote a firm’s features or prestige


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