| A | B |
|---|
| Management | process of planning, organizing, leading, and controlling an organization’s resources to achieve its goals |
| Planning | management process of determining what an organization needs to do and how best to get it done |
| Organizing | management process of determining how best to arrange an organization’s resources and activities into a coherent structure |
| Leading | management process of guiding and motivating employees to meet an organization’s objectives |
| Controlling | management process of monitoring an organization’s performance to ensure that it is meeting its goals |
| Corporate culture | the shared experiences, stories, beliefs, and norms that characterize an organization |
| Top Manager | manager responsible for a firm’s overall performance and effectiveness |
| Middle Manager | manager responsible for implementing the strategies and working toward the goals set by top managers |
| First-Line Manager | manager responsible for supervising the work of employees |
| Technical Skills | skills needed to perform specialized tasks |
| Human Relations Skills | skills in understanding and getting along with people |
| Conceptual Skills | abilities to think in the abstract, diagnose and analyze different situations, and see beyond the present situation |
| Decision-Making Skills | skills in defining problems and selecting the best courses of action |
| Time Management Skills | skills associated with the productive use of time |
| Global Management Skills | Managers will need to understand foreign markets, cultural differences, and the motives and practices of foreign rivals. |
| Strengths and Weaknesses | Organization |
| Opportunities and Threats | Environment |
| SWOT | Strengths, Weaknesses, Opportunities, Threats |
