| A | B |
|---|
| communication | the sharing of information, in which the receiver understands the meaning of the message in the way the sender intended. |
| feedback | a receiver's response to a sender's message. |
| distraction | anything that interferes with the sender's creating and delivering a message and teh receivers getting and interpreting a message. |
| distortion | how people consciously or unconsciously change messages. |
| channel of communication | the means by which a message is conveyed. |
| nonverbal communication | delivering messages by means other than speaking or writing. |
| body language | gestures, movements, and mannerisms used to communicate. |
| flame | an electronic message that contains abusive, threatening, or offensive content that may violate company policy or public law. |
| spam | unsolicited advertising that finds its way into email boxes. |
| teleconferencing | an audio or video meeting with participants in two or more locations. |
| organizational culture | the collection of beliefs and patterns of behavior thqat are shared by people within an organization. |
| communication network | the structure through which information flows in a business. |
| formal communication networks | the system of official channels that carry organizationally approved messages. |
| informal communication networks | the unofficial ways that employees share information in an organization. |
| grapevine | the informal transmission of information among workers. |
| nominal group technique (NGT) | a group problem-solving method in which team members write down and evaluate ideas to be shared with the team. |
| brainstorming | a team discussion technique used to generate as many ideas as possible for solving a problem. |
| conflict | interference by one person with the achievement of another person's goals. |
| avoidance strategy | strategy for resolving conflict is to take a neutral position or to agree with another person's position even though it differs from your personal belief. |
| compromise strategy | everyone involved in a conflict agrees to a mutually acceptable solution. |
| win/lose strategy | a strategy in which no one compromises, thereby reulting in one person winning and one losing. |
