| A | B |
| $100 | Minimum amount for security deposits. |
| 2 | Commercial deposits are ___ times the average bill, minumum of $100. |
| 1.5 | Residential deposits are ___ times the average bill, minimum of $100. |
| $5 | Deposits are rounded to the nearest ____ increment. |
| On-Line Utility Exchange | Website used to obtain positive identification. |
| Red Flag Alert | When Credit Check is not a match. |
| Yellow Flag Alert | When Credit Check result is No Record Found because the customer has not yet established credit. |
| 62 | Customer age when we can reduce the sec dep by half if requested |
| Guarantor | Is responsible for paying the bill if the customer does not. |
| Cut-In Landlord Agreement | Automatically puts the service into the landlord's account when a tenant moves out. |
| Caution Sign | What you will see when you are removing a CILL and the service is in the landlord's name. |
| Sticky Note | Placed on premise when CILL is removed due to non-payment. |