| A | B |
|---|
| problem | difference between reality (what you have) and expectation (what you want) |
| problem solving | process of making an expectation a reality |
| criteria | Standards you use to find the best solution. |
| constraint | Factor that may restrict or hinder your ability to solve the problem. |
| pareto principle | states that as a general rule, 20 percent of causes produce 80 percent of the effects |
| brainstorming | Group technique used to develop many ideas in a relatively short time. |
| compromise | occurs when each oppising side gives up something of value to help solve a problem |
| consensus | When all members of a group accept and support a decision. |
| conflict | Situation resulting from opposing views |
| brainstorming | Group technique used to develop many ideas in a relatively short time. |
| conflict | Situation resulting from opposing views |
| consensus | When all members of a group accept and support a decision |
| functional team | Team of workers with similar skills and expertise |
| gannt chart | Graph that shows the steps of a task divided across a timetable |
| globalization | Process of businesses and financial markets becoming more interconnected |
| goal | Something you want to attain |
| multifunctional team | Team of cross-trained workers who can perform the duties of all other members on the team. |
| norm | Pattern that is typical in the development of a social group |
| problem solving | Process of making an expectation a reality |
| quality | Commitment by everyone in an organization to exceed customer expectations. |
| self-directed team | Team that has been given full responsibility for carrying out its assignment |
| team | Small group of people working together for a common purpose |
| virtual team | Team that uses communication technology to help solve problems |
