| A | B |
|---|
| communication | the sharing of information in which the receiver understands the meaning of the message in a way the sender intended |
| feedback | a receivers response to a senders messages |
| distraction | anything that interferes with the senders creation and delivery of a message and the receivers interpretation of a message |
| distortion | how people consciously or unconsciously change messages |
| channel of communication | the means by which a message is conveyed |
| nonverbal communication | delivering messages by means other than speaking or writing |
| body language | gestures, movements, and mannerisms used to communicate |
| flame | an electronic message that contains abusive, threatening, or offensive content that may violate company policy or public law |
| spam | unsolicited advertising that finds its way into email boxes |
| teleconference | an audio or video meeting with participants in two or more locations |
| organizational culture | the collection of beliefs and patterns of behavior shared by the people within the organization |
| communication network | the structure through which information flows in a business |
| formal communication network | the system of official channels that carry organizationally approved messages |
| informal communication network | the inofficial way that employees share information in an organization |
| grapevine | the informal transmission of information among workers |
| nominal group technique | a group problem solving method in which team members write down and evaluate ideas to be shared by the team |
| brainstorming | a team discussin technique used to generate as many ideas as possible for solving a problem |
| conflict | interference by one person with the achievement of another persons goals |
| avoidance strategy | to take a neutral position or to agree with another person's position even though it differs from your personal belief |
| compromise strategy | everyone involved in a conflict agrees to a mutually acceptable solution |
| win/lose strategy | one in which no one compromise, thereby resulting in one person winning and one person losing |
| mentoring | actively advising coworkers |
| reverse mentoring | a younger employee works with an older employee from an older generation to help give a perspective on the differing attitudes, use of technology, and preferred communication style |
