| A | B |
|---|
| evaluation | determining the value of performance |
| performance | carrying out duties |
| performance evaluation | discuss strenghs & weaknesses |
| communication | transferring a message from sender to receiver |
| non-verbal | body language |
| verbal | speaking, writing, listening |
| morale | attitude about your job |
| motivation | ways of encouraging a worker |
| Maslows Hierarchy of Needs | human needs must be fulfilled in order of importance to the individual |
| McGregor's Theory X | employees have to be forced to work |
| McGregor's Theory Y | recognition is a motivating factor |
| Herzberg's Two-Factory Theory | good working conditions and fair salaries motivate |
| commission | pay based on sales |
| piece-rate | pay based on a unit of production |
| bonus plan | pay for exceeding a goal |
