| A | B |
|---|
| Types of Diversity | Cultural, ethnic background, Age, Gender |
| Barriers to Communication | Language Cultural Differences Poverty Trust, fear |
| Strategies | Know your own culture, Develop listening skills, Utilize nonverbal communications |
| Tips for Effective Listening | Pay attention, Eye contact, Show that you are listening, Inviting posture, Provide feedback, Respond to statements, Postpone judgment, Do not interrupt, Respond appropriately, Show respect to speaker |
| Strategies for Conflict Resolution | Examine the facts in a situation, Sensitivity training, Keep discussions professional, recognize miscommunications, Personal thoughts about different types of diversity issues should remain on neutral ground and not on work time, Encourage the value of diversity and learning opportunities |
| Tolerance – | sympathy or indulgence for beliefs or practices differing from or conflicting with one's own |
| Culture – | an integrated pattern of human knowledge, belief, and behavior that depends upon the capacity for symbolic thought and social learning, the set of shared attitudes, values, goals, and practices that characterizes an institution, organization or group |
| Diversity - | the inclusion of different types of people (as people of different races or cultures) in a group or organization |
| Logistics – | moving products from one place to another in the most efficient way possible |
| Supply chain - | a set of three or more companies directly linked by one or more of the upstream and downstream flows of products, services, finances and information from a source to a customer |
| Q: Why is the workplace so much more diverse than in the past | A: Due to advances in technology, the world seems to have become “smaller” due to globalization. Many businesses have employees and customers internationally. |
| Q: Why is understanding diversity important to a business? | A: If employees understand the different types of diversity within their business, they are happier and more productive as employees. This increased morale expands to creating satisfied customers. Understanding the diversity of customers also helps companies know what products and services they will like as well. |
| Q: What kinds of diversity exist in a business? | A: Ethnic, language, gender, and age are the main types, but there are many other differences including religion. |
| Q: What are three ways to handle conflicts at work which may result from diversity issues? | A: Employees should practice sensitivity training, discussions should revolve around facts more than emotions, and benefits of diversity should be stressed |
