| A | B |
|---|
| a narrow span of management implies THIS while a wide span of management implies THIS | tall orgainzation Versus flat organization |
| section of the business plan that contains | executive summary |
| type of utility on which production and operations management focuses | form |
| U.S. economy is now characterized as THIS type | service |
| The board of governors of the Federal Reserve System determines THIS | U.S. monetary policy |
| If demand exceeds capacity a firm should use ANY measure to meet but DON'T turning away long-time THESE | customers |
| government agencies is responsible for encouraging the development of small business | Small Business Administration |
| THIS represents the most basic form of company ownership and includes voting rights and dividends | Common stock |
| two types of costs associated with inventory | Stock-out costs and holding costs |
| method of inventory control where suppliers deliver parts and raw materials production facility just as they are needed | just-in-time inventory control |
| largest floor-based stock exchange in the world | NYSE Euronext |
| firm's after tax profits that are distributed to stockholders | Dividends |
| Acquiring funds through borrowing represents | debt financing |
| document that gives a clear picture of a job position | job description |
| newspaper advertising, recruiting on college campuses, using employment agencies are all examples of THIS | external recruiting |
| the human resources department administers THIS program to introduce new employees to the organization. | Neew employee orientation |
| process of establishing and maintaining contacts with key managers in one's own organization and in other organizations, and using those contacts to establish strong relationships that serve as informal development systems | Networking |
| One example of employers benefit required by law to provide | unemployment insurance |
| tailoring products to meet the needs of a large number of individual customers | Mass customization |
| hierarchy of human needs was developed by | Maslow |
| The idea that satisfaction and dissatisfaction are distinct dimensions | motivation-hygiene theory |
| THIS allows employees to work whatever hours they choose during the week as long as they put in forty hours per week | flextime |
| A market segment toward which a company directs its marketing effort | target market |
| using collateral for a short term loan represents this type of loan | secured loan |
| product, price, distribution, and promotion | marketing mix |
