| A | B |
|---|
| Controllers | Take charge people |
| Collaborators | Easygoing people |
| Analyzers | detail-oriented and logical |
| Socializers | Outgoing people who thrive on change and meeting people |
| Indexed Order | Items of sequence arranged by some familiar characteristic (usually alphabetical) |
| Chronological Order | A method of organization in which actions or events are presented as they occur. |
| Inverted Pyramid Order | The lead paragraph summarizes the story and the following paragraphs present the facts in decreasing importance. |
| Climactic Order | The arrangement of details in order of increasing importance. |
| Spatial/Geographical Order | A method of organization in which details are presented as the yare (or were) located in space (such as from left to right) |
| CC | Stands for Carbon Copy (or Courtesy Copy) and is used to copy someone other than the original addressee |
| BCC | Stands for Blind Carbon Copy, similar to Carbon Copy except the original addressee is not aware |
| Customer Relations | The way a business and employees of the business communicate and interact with their customers. |
