| A | B |
|---|
| Customers can file a claim with a representative or they can file online at... | Fedex.com |
| Damaged claims must be submitted within 60 _________ days. | Calendar |
| Claims for non-delivery of misdelivery must be submitted within 9 _______ | Months |
| After a damaged claim is filed the customer has 9 months to provide supporting | Documentation |
| Once all documentation is received the claims process is generally 5-7 ___________ days | Business |
| Customers should retain all _________ and contents until the claims has been settled. | Packaging |
| Express claims of loss or missing contents should be documented by creating a _________ case. | Package Research |
| To create an Express damaged claim you will click New Case/Claims/_______. | Damaged |
| Anytime you file a claim for a customer you should send a _________. | Claim form. |
| You will send claim forms by clicking the ____ button in 1Source. | Fax |
| You will create a Ground Loss claims if the package has not has scans for more than ______ days past the delivery date. | Ten |
| If Ground package is missing contents, you will create a _______ loss claim. | Partial |
| For all Ground partial loss claims and damage claims you will schedule a damaged _______. | Call Tag |
| You do not have schedule a damaged call tag if ________ appears in the tracking scans. | Damaged |
| For Bed Bath & Beyond you will ONLY schedule a damaged call tag and the customer may keep all ________ items. | Unbroken |
| If a customer has not received their ____ check and it has been more than 10 days, advise the customer to file a claim. | COD |
| Anyone can file a claim, however they are typically settled with the ________. | Shipper |
| You will document Express minor property damage by sending a CER to... | IRQ |
| If a customer calls about major property damage for Express you will transfer to Risk Management or ... | Vehicle Claims |
| Property Damage for Ground in any amount will be filed as a... | Complaint |
| When giving a customer claim denial information it is important that you ____ the information on the case screen. | Summarize |
