| A | B |
| controlling | Determines to what extent the business is accomplishing the goals it set out to reach in the planning stage. |
| Core Values | The important principles that will guide decisions and actions in the company. |
| ethical business practices | Ensures that appropriate standards of conduct are maintained by everyone who is a part of the business and with anyone affected by the business. |
| formal influence | Power based on a leader's position within the formal structure of an organization. |
| Human Relations | The way people get along with each other. |
| Implementing | The effort to direct and lead people to accomplish the planned work of the organization. |
| influence | Enables a personal to affect the actions of others. |
| informal influence | Power resulting from the personal characteristics of a leader rather than the formal structure of an organization. |
| leadership | The ability to motivate individuals and groups to accomplish important goals. |
| management | The process of accomplishing the goals of an organization through the effective use of people and other resources. |
| management style | The way a manager works with and involves employees. |
| organizing | Identifying and arranging the work and resources needed to achieve the goals that have been set. |
| planning | Analyzing information, setting goals, and making decisions about what needs to be done. |
| Staffing | All the activities involved in obtaining, preparing, and compensating the employees of a business. |