| A | B |
|---|
| human resources | Employees who work for a business. |
| Human resources management (HRM) | Process of hiring, training, and developing employees. |
| Job analysis | Process that identifies the job requirements for a position, employee qualifications, and how success will be evaluated. |
| job description | Defines the position and expectations of the job. |
| compensation | Payment to an employee for work performed including wages or salaries, incentives, and benefits. |
| professional development | Education for people who have already completed their formal schooling and training. |
| salary | Fixed payment for work; expressed as an annual figure |
| incentive | Type of compensation based on performance; also known as pay for performance. |
| bonus | Money added to an employee's base pay |
| commission | Income paid as a percentage of sales made by a salesperson. |
| piecework | Wage based on a rate per unit of work completed. |
| benefit | Form of noncash compensation received in addition to a wage or salary |
| labor union | Group of workers united as a single body to protect and advance the rights and interests of its members; also called organized labor. |
| white-collar worker | Worker who primarily uses mental abilities and knowledge acquired in higher education |
| blue-collar worker | Worker whose job involves physical labor |
| collective bargaining | Formal negotiation process between management and unions to resolve issues. |
| arbitration | Occurs when a third party reviews the case made by both sides of a negotiation |
| strike | Occurs when union workers temporarily refuse to work. |
