| A | B |
|---|
| State-of-the-art technology | The latest technology available. |
| Virtual workplace | Where work can be performed anywhere and at anytime using technology. |
| Information age | An age when there has been a great explosion of knowledge due mainly to the technological revolution. |
| Software office suites | Software packages that include word processing, spreadsheets, graphics, and scheduling. |
| Clip art | Art that is pre-drawn and available on software for transfer to documents for illustration purposes. |
| Multiculturalism | Relating to or including several cultures. |
| Culture | Ideas, customs, values, skills, and arts of a specific group of people. |
| Stereotype | A perception or image held of people or things which may be favorable or unfavorable. |
| Multinational | Refers to business operations that are both within a country and outside the country. |
| Hierarchy | Organization that is structured by rank or authority of each position. |
| TQM or CQI | Total quality management or continuous quality improvement which emphasizes continued improvement of both goods and services through team approaches within a business. |
| Telecommuting | Working from home or another established location via computer hookup. |
| Compressed workweek | Regular workweek hours compressed into four days. |
| Flextime | Staggering of working hours to enable employees to work the full quota of time but at periods defined by the company and the individual. |
| Job-sharing | Two part-time employees performing a job that otherwise would be held by one full-time employee. |
| Office professional | A term used to denote an office support position. |
| Critical thinking | A unique kind of purposeful thinking in which the thinker systematically chooses conscious and deliberate inquiry. |
| Krinein | Greek word meaning to separate or choose. |
| Creativity | The ability to combine existing ideas or things in new ways. |
| Flexibility | Ability to see and choose from multiple options to determine the most appropriate one in a given solution. |
| Dependability | An individual's capacity to be reliable, supportive, trustworthy, and productive. |
| Confidentiality | The ability to keep secrets; not revealing information, such as legal information, which is needed only by certain people within the organization and could be harmful to individuals and the company if revealed to others. |
| Integrity | Adherence to a code of behaviour. |
| Initiative | The ability to begin and to follow through on a plan or a task. |
