| A | B |
|---|
| nonverbal | Type of behavior exhibited when making eye contact with someone |
| communication | Skill that is important for successful professionals in H & T industry |
| interpersonal | Being courteous, patient and helpful is what type of behavior? |
| people | Working with _____ is a benefit of being a tour guide and seeing many tourists every day |
| patience | A trait that is effective when communicating with customers |
| empathy | Another trait that is effective when communicating with customers |
| housekeeping | If you direct employees who clean a hotel's guest rooms and public areas, you are a _________ manager. |
| Restaurant | An executive chef for a resort would be most likely to join the National _________ Association |
| professional | A travel agent can make a positive impression on clients by maintaining a _________ appearance. |
