| A | B |
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| The way you think or feel about someone or something is known as your | attitude |
| Communication happens when information is shared between | two people |
| These are all _________________________. o Prioritizing o Time Management o Coordinating Resources o Delegating o Creating Systems o Planning Ahead | planning and organizing skills |
| What process do you use when gathering information in order to make a decision, come to a conclusion or solve a problem? | Critical thinking |
| Good _________________________ are important workplace skills that help you communicate or talk with all types of people, including managers, coworkers and customers. | interpersonal skills |
| _________________________is a combined effort on the part of a group of people working to achieve the same goal. | Teamwork |
| _________________________ is a way of speaking, behaving and even thinking that helps a person to be successful in the workplace. | Professionalism |
| _________________________ is any means of communication that can reach and influence many people. | Media |
| How do you develop a positive attitude? | All of the above |
| These traits are all related to which form of communication? o Focus on the person o Make sure you understand o Wait for your turn to speak o Show interest o Repeat what was said | Listening |
| Part of planning and organizing skills is to know how to break up work into smaller pieces and put them in order of importance. This skill is known as _______________________________. | prioritizing |
| These six skill areas are all part of . o Gathering information o Analyzing information o Applying information o Forming a hypothesis o Problem solving o Decision making | critical thinking skills |
| These are all good rules for _______________________ . o Separate your feelings from your actions o Stay calm o Wait until you are calm to respond o Write down your emotions o Stay positive | controlling your emotions |
| Vision, trust and ________________________ are the three parts that make up teamwork. | communication |
| All of the above skill areas relate to _________________________ . o Workplace Rules and Expectations o Personal Responsibility o Workplace Ethics o Physical Appearance o Language o Minding Your Manners | professionalism |
| When you are in a meeting at work and your cell phone suddenly rings, what should you do? | Do not answer your phone. Turn your phone on silent and call the person back after the meeting is over. |
| A _________________________ is something that you do on a regular basis and is hard to give up or change. | habit |
| __________________________ communication is sharing information by talking or using speech or language. | Verbal |
| The amount of work you can get done during a set amount of time is known as ________________________. | productivity |
| The first step to good critical thinking is to ______________________ . | gather information |
| In order to learn how to control your emotions you need to learn to separate your emotions from your ________________________. | actions |
| Here are five tips for respecting your teammates at work. Which one of the following does NOT belong in the list? | Speak first |
| _____________________________ is the level of commitment you are willing to make in setting and achieving clear goals. | Personal responsibility |
| Laptop computers and tablets can be used during meetings at work. | True, laptop computers and tablets can be used to take notes and look up information about the meeting. |
| To show _________________________ means to take responsibility for a task or project. | initiative |
| _________________________ communication is made up of facial expressions, or the look on your face, and body language or movements. | Non-verbal |
| When planning and organizing projects in the workplace, it is important to be able to figure out what resources are required and coordinate or organize them in the best way. Which one of the following is a resource? | All of the above |
| In the process of critical thinking, after you have gathered information you need to: | Analyze information |
| It is important to know when it is okay to socialize. The following situations are examples of times when it is okay to socialize at work. One example does NOT belong in the list. Which one? | When you see a coworker working at his or her desk |
| In active listening, which tip does not belong? | Give advice |
| These are all criteria related to ______________________ . o Reasonable o Specific o Meaningful o Measurable o Set a timeline | goal achievement |
| __________________________ is a way of using the internet to communicate while actually looking at the person to whom you are talking. | Video conferencing |
| In doing your best, which tip does not belong? | Take shortcuts whenever possible |
| These communication skills all relate to . o Consider the feelings of other people o Have empathy o Operate on trust o Recognize misunderstandings | emotional awareness |
| Some projects are very large and difficult. You may need to organize to help you complete the project. | resources |
| Forming a hypothesis is an important part of | critical thinking |
| When socializing with your manager or boss, there are some things you should not talk about. Which of the following situations should you not discuss with your manager or boss? | Your relationship problems with a friend or significant other |
| These are all teamwork skills related to ? o Show commitment o Meet deadlines o Be on time o Be consistent o Follow through | being reliable |
| In order to determine whether or not you have met your goal, the goal must be something that can be ______________________. | measured |
| These are all rules for _______________________ . o Have a search goal in mind o Search for the information you need to reach your goal o Read through the list of links that result from your search o Open the links that look like they have the information you need o Close out of your browser once you have found the information you need | internet use |
| In order to determine whether or not you have met your goal, the goal must be something that can be measured. This means that there is a(n) ___________________ somewhere within the goal. | number |
| __________________________ is the ability to understand and relate to the feelings of others. | Empathy |
| Some projects that you may have to do in your job will take a lot of work and you will need to delegate. What does delegate mean? | Assign some of the work to other people |
| In the problem solving process, to the problem means to find the cause of the problem. | diagnose |
| Networking, or forming professional or work-related relationships with other people, is an important part of socializing at work. Which of the following is a benefit of networking at work? | All of the above |
| The ability to bring people together in a group in a way that motivates or encourages them to work together is known as __________________________. | leadership |
| Principles or personal standards that help you decide between right and wrong are called | ethics |
| These are all rules for ________________________. o Respond quickly o Keep your message short o Sign out if you are in a meeting or are not able to respond o Don't say anything that you would not say to the other person's face Avoid chatting with your friends during work | instant messaging |
| Part of developing a good attitude at work is learning how to control your feelings and emotions. Which one of these techniques does not belong in this list? | Act before you think |
| If writing an email at work, avoid bringing up issues that are not related to your work. | personal |
| Which of the following is a good tip for creating a system for planning and organizing your work? | All of the above |
| Which step is part of the decision making process? | All of the above |
| One of the first rules of socializing at work is when you are around new people you do not know, don't be afraid to ________________________ yourself. | introduce |
| Which of the following is NOT a characteristic of good leadership? | Using your authority or power to get what you want |
| In the workplace, honesty, truth, and the difference between right and wrong all relate to ________________________. | workplace ethics |
| ______________________________is stealing personal information about you and using it while pretending to be you. | Identity theft |
| An important part of a good attitude is to learn to deal with your emotions at work. What is the first step to managing your emotions? | Write down your strong feelings or emotions |
| When you see coworkers do something wrong in the work place and you decide to speak to them about their mistake, this is known as ______________________. | giving criticism |
| These are all good rules for ______________________ . o Look into the future o Anticipate needs o Use your calendar o Ask questions o Work ahead of schedule | planning and organizing your work |
| When you are monitoring or checking your results in the critical thinking process, observe the results without making any ___________________ about whether or not the plan is working. | judgments |
| What is the best way to handle conflict in your life? | Be assertive |
| In teamwork, good communication skills are very important. Which of the following is NOT a good communication trait? | Demand answers from your teammates |
| When you make a mistake at work, it is best to | take responsibility and admit to the mistake |
| One of the most basic social media safety rules is to not | c. share personal contact information |
