| A | B |
|---|
| communication | sending and receiving messages and understanding and being understood |
| recognition vocabulary | words you understand when you read them |
| active vocabulary | words you use in your speech |
| context | the statement or situaiton in which a word is used |
| nonverbal communication | meaning expressed by facial expression and body posturing |
| inflection | a change in tone or pitch |
| feedback | a reaction or response to what is said |
| empathy | understanding another person's feelings and motives |
| paraphrasing | repeating the speaker's ideas or thoughts in your own words |
| memorandum | an informal communication |
| business letter | a written document sent outside an organization |
| monitor | check for accuracy |
| facilitate | to encourage group performance |
| conflict | a clash or struggle |
| negotiation | bargaining by persuasion rather than argument |
| compromise | an agreement in which each side gives up some of its demands |
| arbitrator | third party to solve disputes |
| withdrawal | pulling away from a volatile situation |
