| A | B |
|---|
| Personal Space | space allowed between two or more people |
| Partnership | two or more individual business owners |
| Passive-Aggressive | personality trait causing people to suppress their feelings |
| Assertive | personality trait causing people to express their opinions without offending others |
| Aggressive | personality trait causing people to be overly energetic and forceful with their opinions and requests |
| Analytical Skills | ability to examine something by separating it into parts and studying its relationships and influences |
| Decision-making Process | thought process which leads to an action (or inaction) by considering alternative options |
| Long-term Goals | goals set for one year or more |
| Short-term Goals | goals set for less than one year |
| Attitude | mental position one possesses with regard to a fact, issue or belief |
| Introvert | person who is more comfortable with his or her own thoughts and feelings |
| Extrover | person who enjoys sharing thoughts and ideas with others |
| Ethics | moral rules and values governing the conduct of a person or group |
| Leadership | quality of a person allowing them to guide, direct or influence people |
| Verbal Communication | voice messages |
| Business | specifically designates the activities of those engaged in the purchase or sale of commodities or in related financial transactions |
| Entrepreneur | person who organizes, operates and assumes the risk for a business venture; person who starts their own business |
| Business Ethics | study and examination of moral and social responsibility in relation to business practices and decision making in business |
| Research Skills | skills needed to locate, analyze and present information |
| Glossary | list of terms and definitions used in a book |
| Index | database which allows one to locate a specific author, title or subject |
| Table of Contents | outline or list of available chapters and sections in a book or manual |
| Appendix | section of supplemental materials or additional references |
| Plagiarism | unauthorized use of information |
| Copyright Laws | laws regulating the use of specific expressions or ideas except by the person or company who generated the idea |
| Libel | printing of false information with the intent to damage a person’s reputation |
| Slander | false statements given to injure or defame a person’s character |
| Spreadsheet | screen-oriented interactive program enabling a user to lay out data onscreen |
| Database Applications | electronic filing cabinet in which data can be stored, manipulated, reported and managed |
| Operating System | software designed to control the hardware of a computer in order to allow users and application programs to make use of it |
| E-mail | system for sending and receiving messages electronically over a computer network or between personal computers |
| Address Book | provides a place to store e-mail addresses, which can often be complex and difficult to remember |
| Attachments | allow the user to send electronic files along with an e-mail |
| Netiquette | etiquette or proper behavior in the electronic environment |
| Flaming | sending an immediate, angry overreaction to an e-mail |
| Shouting | typing a message in all capital letters |
| Spam | unsolicited commercial e-mail |
| Phishing | e-mail falsely claiming to be an established legitimate business |
| Interpersonal Skills | skills people use to properly interact with others on a daily basis |
| Team Building Skills | exercises or simulations referring to the effort to bond members of a team |
| Critical Thinking | process of investigating and assessing ideas and information in order to achieve sound decisions and results |
| Business-to-Business | business which sells to another business instead of to consumers |
| Business-to-Consumer | business which sells directly to the consumer |
| Sole Proprietorship | simplest type of business organization, simple to form and operate and may enjoy greater flexibility of management |
| Franchise | business which has the right to sell another business’s name or product |
| Corporation | large business having a more complex business structure which is publicly traded in the market |
| Co-workers | people who work together |
