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| In general, when troubleshooting any microprocessor-based equipment such as the PC, it is good practice to | begin from the outside of the system and move inwards. |
| Most successful troubleshooting results from careful observation combined with | deductive reasoning and an organized approach to solving problems |
| When troubleshooting first, start the system in a logical | order to see what symptoms are produced. |
| When troubleshooting secondly, isolate the problem as either | software-related or hardware-related. |
| When troubleshooting thirdly isolate the problem to a particular | section of the hardware or software. |
| The final step in troubleshooting is to determine the appropriate | solution, implement it, and verify that the problem is solved. |
| If the computer does not boot after Windows is installed, or there is no screen display or keyboard response, the machine | should be restarted using the reset button. |
| During the boot process press and hold the left Ctrl key on the keyboard will | open a Windows 98 Startup menu. |
| When booted in Safe Mode Windows loads | only the basic devices it needs to run. |
| From the Windows 98 Startup menu you can choose ___ to aid in troubleshooting | Safe Mode |
| The Scandisk Standard test checks the folders and | files on the drive for errors. |
| The Scandisk Thorough test also checks the folders and files along with | examining the physical surface for any errors. |
| realigns the positioning of the related file clusters to speed up the disk drive operation. | The Defrag program |
| FDISK /mbr | command to fix problems with the master boot record |
| CAB File Error Messages (Window 98 setup error) | The computer may be infected by a virus, or it may not have enough conventional memory, or it may have a hardware problem |
| Setup has detected that an earlier version of SetupX.dll or Neti.dll is in use (Window 98 setup error) | Most likely, there are applications open during the installation |
| Unrecoverable Setup Error. Setup cannot continue on this system configuration. Click OK to quit Setup | try installing Windows 98 from DOS. |
| Remember that the root directory of a drive holds only a maximum of | 512 files and/or folders. |
| Setup cannot write to the Temporary Directory (Window 98 setup error) | Clear all the files out the C:\WINDOWS\TEMP |
| SU0011(Window 98 setup error) | The computer is password-protected. |
| The System Properties' Hardware Profiles option allows for the creation of various | profiles to select different hardware configurations when the system boots up. |
| The System Properties' Device Manager allows the user to | manage, view, and change computer resources |
| In the Device Manager menu an exclamation point (!) inside a yellow circle indicates a | device is experiencing a direct hardware conflict with another device |
| In the Device Manager menu a red "X" appearing at the device's icon indicates the device has | been disabled, removed, or Windows is unable to locate the device. |
| In the Device Manager when the words "Other Devices" appears in place of icon means that | the drivers have not been installed properly, they have been uninstalled, or the device is not working correctly and the driver needs an upgrade. |
| A device driver is software specially designed to | enable the computer to "see" the hardware or devices installed within the system. |
| The main advantage in using the Original Equipment Manufacturer (OEM) driver disk is that | the drivers are likely to be more current than those that are included with the Windows setup files. |
| After every hardware installation, it is important to update device drivers to | ensure maximum performance. |
| A Windows 98 startup disk is essential if the | system crashes, hangs upon startup, or when Windows 98 setup fails before completion. |
| A Windows boot disk, also called a startup disk, is simply a | floppy disk that allows the user to boot, or startup the computer without having to access the hard drive. |
| You can create a Windows startup disk from the Control Panel window, by double-click on the | Add/Remove Programs then click on the Startup Disk tab and click once on Create Disk. |
| On a Windows startup disk, three important disk utilities included are | Scandisk.exe, Fdisk.exe, and Format.exe. |
| Windows 98 can be uninstalled when the | "Save uninstall information" option was selected during Windows 98 setup. |
| Windows 98 can be uninstalled if you have | upgraded from a previous version of Windows |
| Windows 98 cannot be uninstalled if | the two files Winundo.dat and Winundo.ini become corrupted or deleted |
| Windows 98 cannot be uninstalled if the hard disk was | compressed prior to the Windows 98 OS installation |
