| A | B |
| career service center | a department of a school or college that assists students in their preparation and search for employment |
| chain of command | the organization of employees in which each person reports to a supervisor who, in turn, reports to another supervisor at the next higher level |
| chronological resume | resume that emphasizes work experience |
| cold calling | calling or visiting employers to make the first contact |
| cover letter | a written document sent with resumes to introduce oneself and inform the employer why the resume is being sent |
| employee handbook | a source of employment policies |
| functional resume | employment resume that emphasizes professional qualifications |
| grievance | a complaint about a circumstance considered to be unfair or potentially harmful |
| job description | a list of duties, responsibilities, and other important information about a specific job |
| job interview | a conversation between an applicant and a potential employer to determine if there is a match between the needs of the employer and the qualifications of the applicant |
| joblines | taped recordings with information about current job openings |
| letters of recommendation | statements written on a job applicant’s behalf by former employers and other professionals |
| mentor | a combination of coach and advisor |
| networking | developing a group of individuals who might help you meet your professional goals |
| objective | statement of your job goal |
| policy | a rule established and followed by an organization |
| portfolio | an organized collection of written documents that can be shown to employers to support claims about an applicant’s qualifications |
| probationary period | the first 60-90 days of employment, which provide an opportunity for the employer and employee to determine if they have a “match” 19. Procedure: Specific steps taken to perform a task |
| procedure | specific steps taken to perform a task |
| professional development | continually striving to improve and be the best possible at your profession |
| reasonable accommodation | a legal requirement to supply or make changes in equipment or other aspects of the environment if necessary to accommodate a disabled employee who is qualified to perform the job |
| reference | people who will vouch for your qualifications and character |
| resume | written summary of professional qualifications |
| risk management | all the policies and procedures designed to ensure patient safety |
| role model | a person who serves as a positive example |
| sexual harassment | unwelcome actions that are sexual in nature |
| traits | personal characteristics |