| A | B |
|---|
| a time when you should CC someone on an email | when you need them to see the email conversation but expect just the original recipient to respond |
| when you only need the person who sent the email to see your response you should use this button | reply |
| BCC stands for | blind carbon copy |
| CC stands for | carbon copy |
| what icon to use to include a google doc in an email | google drive icon |
| the paper clip attachment icon allows you to attach what to an email | any Microsoft file |
| use this to respond to an email that you need all email recipients on the original email to see | reply all |
| you must always include what at the beginning of each email | a greeting |
| "..." indicates what emotion via email | annoyance |
| all emails need this in order for the reader to know the topic of the email | subject |
| a brief description of an email's contents | subject line |
| a topic that should be avoided in email if possible | controversial topic |
| you should answer your email in less than | 24 hours |
| last thing to do before sending an email | read it out loud to ensure you are polite throughout the email |
| email cannot sense a person's | tone |
| is polite and usually includes the phrase thank you or another form of a polite departure | a closing |
| a place for new /unopened messages | inbox |
| where you can find all emails you have sent to some one else | sent folder |
| where any email you started writing but did not finish automatically will save | draft folder |
| a folder designed to catch "junk mail" before it goes to your inbox | spam folder |
| a folder designed for emails that you don't want to delete but also don't want clogging up your inbox | archive folder |
