| A | B |
|---|
| Implied Warranties | A warranty that is understood but not necessarily stated in writing. |
| Small Claims Court | A court that deals with minor legal matters up to a certain amount of money. |
| Guarantee | A promise by the manufacturer/dealer,in writing that a product is of a certain quality |
| Express Warranties | A warranty that specifically states in writing what a product is or will do. |
| Refund | A return of the purchase price (plus any sales tax) of a product. |
| License | Document that gives a person the legal right to conduct a business/practice a profession. |
| Grade Labels | Labels that indicate levels of quality. |
| Recall | To take back an unsafe car for fixing. |
| Consumer Advocates | People who promote consumer's rights. |
| Legal Aid Societies | Groups that provide legal assistance to people who have little money. |
| Federal Trade Commission | Responsible for a wide variety of rules and regulations governing business practices |
| Public Utilities Commission | Regulates the rates of public utilities |
| Division of Standards | Agency responsible for checking the weights and measures of all products |
| Consumer Federation of America | Organization that monitors federal legislation affecting consumers |
| Consumer Reports | A magazine that tests and rates products for consumers |
| Better Business Bureau (BBB) | Organization that collects information on retail businesses and handles complaints about them |
| Major Appliance Consumer Action Program (MACAP) | An Organization that solves problems involving large appliances |
