| A | B |
|---|
| Consumption situation | includes a buyer, a seller, and a product or service and other factors. |
| purchase environment | includes the shopping experience, point-of-purchase stimuli, and sales interactions. |
| Consumer satisfaction | a post-purchase process of evaluating how well a product met your expectations |
| co-consumers | Others who are present in a consumer's physical and social environment when purchases are made |
| time poverty | the feeling of always being pressed for time |
| Queuing theory | The psychological dimension of time or how it is experienced |
| time pressure | A typical antecedent state that a consumer might experience as he or she approaches the purchase environment |
| shopping orientation | A general attitude toward shopping |
| landscape | a simulated outdoor environment in a retail store setting |
| being space | A store environment that has been made to resemble a living room where customers can relax, hang out with friends, or even learn |
| Atmospherics | conscious designing of retail space and its various dimensions to evoke certain effects in buyers |
| activity store | consumers participate in the production of the products or services they buy |
| POP stimuli | A coupon-dispensing machine in a grocery aisle and an employee handing out free samples of a new product |
| store image | The personality of a retail store |
| impulse buying | a sudden urge to purchase something |
| lateral | A garage sale is an example of THIS type of recycling |
| divestment rituals | The steps that consumers practice to gradually distance themselves from things they treasure so that they can sell or recycle them |
| freecycling | an example of this would be arranging for a local store to give unsold items to a food pantry |
