| A | B |
|---|
| BODY LANGUAGE | A FORM OF NONVERBAL COMMUNICATION |
| CLARIFICATION | OCCURS WHEN THE RECEIVER ASKS QUESTIONS TO GET A MORE CONCISE EXPLANATION OR TO CLEAR UP ANY CONFUSION ABOUT THE MESSAGE |
| COMMUNICATION | THE PROCESS OF EXCHANGING MESSAGES |
| CULTURE | IS A HEALTH SCREENING THAT INVOLVES THE GROWING OF MICROORGANISMS TO AID DIAGNOSIS |
| DIVERSITY | OCCURS IN MANY FORMS. INCLUDES RACE, GENDER, AGE, ETHNICITY, SOCIOECONOMIC STATUS, RELIGION AND SEXUAL ORIENTATION |
| DOCUMENTATION | MEDICAL IS COMMUNICATION THAT CONTAINS VERY SPECIFIC AND IMPORTANT INFORMATION ABOUT PTS HEALTH STATUS, TREATMENT AND GOALS |
| EMPATHY | IS THE SYMPATHETIC IDENTIFICATION WITH ANOTHER'S FEELINGS |
| HEALTH HISTORY | A STANDARD DOCUMENT IN THE HC INDUSTRY. IT IS TYPICALLY COMPLETED ON A PTS 1ST VISIT TO A DOCTOR. PROVIDES THE DR WITH IMPORTANT INFORMATION ABOUT THE PT |
| LAY TERMS | IS EVERYDAY LANGUAGE THAT PATIENTS CAN UNDERSTAND |
| OBJECTIVE | AN OPENING STATEMENT AT THE TOP OF A RESUME THAT TELLS A EMPLOYER WHAT TYPE OF JOB AN APPLICANT WANTS AND WHY THE PERSON IS QUALIFIED FOR THE JOB |
| REFLECTION | INVOLVES RESPONDING WITH EMPATHY |
| RESTATEMENT | INVOLVES REPEATING THE MESSAGE BACK TO THE SENDER IN THE RECEIVER'S OWN WORDS |
| SENDER-RECEIVER MODEL | INCLUDES A SENDER, RECEIVER AND A MESSAGE. ONE PERSON GIVES A MESSAGE AND THE OTHER ACCEPTS AND DECODES THE MESSAGE AND THEN GIVES A RESPONSE. THE FIRST PERSON THEN INTERPRETS THE RESPONSE. |
| SUBJECTIVE | OBSERVATIONS ARE OFTEN CALLED SYMPTOMS - NOT SEEN OR FELT. |
| TRIAGE | A WAY TO PRIORITIZE TREATMENT IN WHICH THE MOST SERIOUS INJURIES ARE TREATED FIRST. |
| COMMUNICATION BARRIER | ANYTHING THAT INTERFERES WITH EFFECTIVE COMMUNICATION |
